The staff are helpful, and they know which buttons to click to get their jobs done. But ask them who the internet provider is, and you'll get a shrug.
Microsoft has something called "Patch Tuesday." Every second Tuesday of the month, they push out updates to millions of computers worldwide.
Most business owners think they want fewer IT problems, but what they usually want is to stop carrying the feeling that something might be wrong.
Most people still think of scams as something that happens inside email. A suspicious message arrives, and you look it over and either delete it or move on. That way of thinking no longer aligns with how most scams actually work.